Terms & Conditions
The terms and conditions apply to the use of the paulprint.co.uk website. By placing an order with us, you are agreeing to accept these terms and conditions.
Please note, these terms and conditions are updated periodically and we recommend you view them regularly in case of any changes. If you do not agree with the terms and conditions set out below, you should not use or access these websites.
If you have any queries relating to our terms and conditions, please contact us and we will be happy to answer your queries.
Paul print is a trading name of Real Music Promotions Limited. When you purchase an item from paulprint.co.uk. The terms do not affect your statutory rights.
Your contract for purchases made through paulprint.co.uk and you undertake that all goods ordered by you are for your own private and domestic use only, unless otherwise stated.
You agree that all details you provide to paulprint.co.uk for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.
You agree that e-mail can be used as a long-distance means of communication. It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law.
Paulprint.co.uk reserve the right to terminate our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:-
you fail to make payment to us when due
you breach any of our terms and conditions
when requested by us to do so, you fail to provide within a reasonable time frame, sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity
we suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on Paulprint.co.uk
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
When placing an order, you warrant that any and all information given is accurate and complete.
All orders are subject to acceptance and product availability. If Paulprint.co.uk has insufficient stock to deliver the goods you have ordered, we will refund any amounts taken until the items are back in stock and ready to be despatched.
All prices listed on Paulprint.co.uk are correct at the time of entering the information, however, we reserve the right to change prices of any product at any time. All prices include sales tax.
No contract for the sale of any product will exist between you and Paulprint.co.uk until we accept your order by dispatching the product to you. When this happens we will confirm the acceptance by sending you an email.
This confirmation email will be sent to the email address given in your order form and will detail products ordered, payment method, cost (including P&P) and usual delivery times.
You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect. If your order has not been accepted, you will receive an explanatory email from us detailing the reasons why.
The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock.
If your delivery address is outside of the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.
Please note international shipments may be subject to cross-border inspections by customs authorities.
Paulprint.co.uk accept most major credit/debit cards via paypal:
All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
Cancelling an order
If you have submitted your order and received your confirmation email from paulprint.co.uk you can still cancel your order within 2 hours of the order being placed. Please email your cancellation marked ‘URGENT CANCELLATION’ to email@example.com. Please ensure you list your name, address, product ordered and order code on the email.
If you wish to cancel your order after 24 hours of the order being placed, you will need to wait until you receive the product and then follow our Returns procedure. See returns and exchanges.
Once we’ve received notification from you that you wish to cancel an order, any sum debited to us from your credit or debit card will be re-credited to that credit or debit account within 30 days of your order, provided the goods you return are in the same condition that they were when delivered to you. You will be liable to any charges incurred when returning the goods to Paulprint.co.uk unless the return is as a result of an error on our side.
You are entitled to cancel this contract if you so wish, provided that you exercise your right within seven working days after the day on which you receive the products.
If you wish to cancel your order, please follow the procedure set out in our Returns procedure
Any item that has been custom designed by yourself has a NO RETURNS policy.
For pre-designed or plain items then you have the right to return within 14 days of the despatch date. To return your item then please click the returns link at the bottom of this page and fill out the relevant form, a Paul Print staff member will get back to you about the return and if all is agreed we will send you the details in order to send the item back.
Paulprint.co.uk will be happy to exchange for the same item most products that are damaged, faulty or incorrectly shipped through any circumstance that is in our error within 14 days from the date of despatch. For more information, please refer to our Exchange procedure. However Paulprint.co.uk will not be held responsible, or offer exchange or refund on any items that have been printed onto that have been supplied by the owner. OWNERS GARMENTS ARE SUPPLIED TO US AT THE OWNERS RISK.
Paulprint.co.uk will not pass on your personal, credit or debit card details to any third party.
We will never ask for personal details via email. If you receive an unsolicited email asking you for your paulprint.co.uk log in details, please contact us immediately.
We do not accept liability (except as set out below) for any errors and omissions and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services.
If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. In the event that you order an item and the price published on paulprint.co.uk is incorrect for any reason, we will contact you to let you know the correct price and ask you whether you still wish us to fulfil your order at this price. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. We shall give you the option of confirming the order at the correct price or if you so choose, to cancel the order altogether. If you cancel and have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order.
In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing at the address stated in the confirmation e-mail within 10 working days of delivery of the goods plus return the goods to us, if we request you to. This does not affect your statutory rights.
We have taken every measure to provide accurate product images for each product for sale on the site. However, due to a number of mitigating factors such as Internet browsers, monitor colour contrasts etc, we cannot be held responsible or liable for any colour discrepancies between the image and the actual product.
We have taken every measure to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers.
We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:
Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
Any loss of goodwill or reputation; or
Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions
Nothing in the Conditions shall exclude or limit our liability for death of personal injury resulting from our negligence or that of our servants, agents or employees.
All rights, including copyright, in the content of the paulprint.co.uk web pages are owned or controlled by paulprint.co.uk. In accessing paulprint.co.uk web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the paulprint.co.uk web pages for any other purpose whatsoever without the prior written permission of paulprint.co.uk.
Third Party Information
We can not be held responsible for material displayed on third party websites or any other written material. The only prices that apply for paulprint.co.uk products are those stated on the tshirtprint material. We can not vouch for the reliability of prices stated on shopping directories or through any other third party.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what paulprint.co.uk and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
As with all shopping websites, we collect personal information from you when you shop online at paulprint.co.uk.
We use this information to make your shopping experience as easy and enjoyable as possible. We need it to process your order, inform you of any delays or problems and occasionally to send you special offers and promotions.
The information we collect is:
Your name – so we know what to call you
Email address – so we can email you order confirmations, delivery delays, offers etc
Delivery address – an obvious one
Telephone number – we’ll only call if we have a delivery problem
Credit card details – we only ask for these when you place an order
We use the latest secure server technology to ensure this information is protected to the highest standards.
We use encryption to safeguard your credit card information and only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology – this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security.
This encryption makes it virtually impossible for unauthorized parties to read any information that you send us.
The encryption technique we use is the highest standard available for e-commerce and certified by VeriSign, the world’s most respected certification body for Internet firms.
All orders are then processed on computers that are not connected to the Internet.
Paulprint.co.uk is a registered data user under the Data Protection Act. We will never pass your details on to a third party for marketing purposes.
There are only two circumstances where we may share some of your data with others:
With agents (including credit reference agencies, credit card clearing agencies (Streamline Merchant Services in UK), fraud prevention and detection agencies that we use to process the orders you place with us or who help us in the service we provide to you. In these instances, we provide them with only the information they need to perform their function
In the unlikely event that our business assets are ever sold to or purchased by another company. (Our data records are part of our business).
To see all the information we have about you, and to correct any inaccuracies, please write to:Real Music Promotions Limited T/a PaulPrint, 8 Deans Laithe, Keighey,West Yorkshire, BD214QS.